Track FinanceTerms & Conditions
Last updated: 17 October 2026
These Terms govern your access to and use of Track Finance, a lending-management software platform operated by Nord Feron Labs (“Track Finance”, “we”, “us”). By creating an account or using the service you agree to these Terms.
1. What Track Finance is
Track Finance is a software-as-a-service tool that helps lenders record and manage their own lending operations — borrowers, loans, collections, ratings and reports. We are a software provider only. We are not a lender, bank, NBFC, or a party to any loan recorded on the platform. All lending decisions, terms, disbursals and collections are solely between you and your borrowers.
2. Eligibility & accounts
- Lender accounts are provisioned by Track Finance. You are responsible for all activity under your account and for keeping your credentials secure.
- You must provide accurate information and keep it current.
- You are responsible for your collection agents and staff accounts you create.
3. Your responsibilities & lawful use
- You must comply with all laws applicable to your lending business, including any state money-lending licensing, interest-rate and recovery-practice rules.
- You must obtain your borrowers’ consent before adding their details, and use identity information (including Aadhaar) only for identification, as permitted by law. Aadhaar is collected for identification only; loans are not linked to Aadhaar.
- You must not use the platform for unlawful, fraudulent, abusive or harassing purposes.
4. Credits, subscriptions & billing
- The platform runs on credits used to pay Track Finance fees. 1 credit = ₹10 (or as shown at purchase). Credits pay platform fees only — they are never money lent to borrowers and cannot be used outside the platform.
- Subscriptions (paid plans) are charged from your credit balance. Subscriptions cannot be cancelled mid-term and are non-refundable once activated.
- Unused credits may be withdrawn as described in our Refund & Cancellation Policy.
- We may change pricing prospectively; changes do not affect an already-active subscription term.
5. Borrower ratings & the shared directory
The platform computes borrower ratings from repayment behaviour and lets lenders search a shared borrower directory. Default and amount details of a borrower are hidden from other lenders unless the originating lender chooses to share them. You agree that information you contribute may inform ratings visible to other lenders in this manner.
6. Data
Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.
7. Availability & changes
We aim for high availability but do not guarantee uninterrupted service. We may add, change or discontinue features. We may update these Terms; material changes will be notified and continued use constitutes acceptance.
8. Limitation of liability
The service is provided “as is”. To the maximum extent permitted by law, Track Finance and Nord Feron Labs are not liable for any indirect, incidental or consequential damages, or for any loss arising from your lending decisions, your borrowers, or your use of the platform. Our total liability for any claim is limited to the fees you paid us in the three months preceding the claim.
9. Indemnity
You agree to indemnify Track Finance against claims arising from your use of the platform, your lending activities, or your breach of these Terms or applicable law.
10. Termination
We may suspend or terminate accounts that violate these Terms or the law. You may stop using the service at any time; see the Refund & Cancellation Policy for credit handling.
11. Governing law
These Terms are governed by the laws of India. Courts at Visakhapatnam, Andhra Pradesh have exclusive jurisdiction.
12. Contact
Nord Feron Labs, Munagapaka, Anakapalle District, Andhra Pradesh — 531033, India. Email support@trackfinance.online. See the Contact page.